System Maintenance Terms And Conditions

SMARTTEC SYSTEMS LIMITED

TERMS AND CONDITIONS OF BUSINESS

RELATING TO SYSTEM MAINTENANCE AGREEMENTS

Version: 1.0

Effective Date: 11.8.2026

SmartTec Systems Limited

Lavender House

Bleasby Road

Thurgarton

Nottinghamshire

NG14 7FW

Telephone: 0800 999 1230

Email: info@smarttec-systems.co.uk

Website: https://smarttec-systems.co.uk

Company Registration Number: 11766731

VAT Registration Number: 331299701

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1. DEFINITIONS

1.1 In these Terms and Conditions:

“Company”, “SmartTec”, “we”, “us” or “our” means SmartTec Systems Limited.

“Customer”, “you” or “your” means the person, company, business or organisation entering into a Maintenance Agreement with SmartTec.

“Domestic Customer” means an individual purchasing the Services wholly or mainly for purposes outside that individual’s trade, business, craft or profession.

“Commercial Customer” means a company, partnership, sole trader, business, organisation or other entity purchasing the Services for purposes relating to its trade, business, craft or profession.

“Maintenance Agreement” means the agreement between SmartTec and the Customer for the maintenance, servicing, support and/or monitoring-related services described in the Agreement.

“System” means the fire alarm, intruder alarm, CCTV, access-control, intercom, monitoring, signalling, smart-home or other electronic security system covered by the Maintenance Agreement.

“Services” means the maintenance, inspection, testing, servicing, repair, technical support and other services expressly included within the Maintenance Agreement.

“ARC” means any Alarm Receiving Centre or monitoring service provider used in connection with the System.

“Third-Party Services” means services provided by third parties in connection with the System, including ARC monitoring, cloud services, Smart Apps, SIM/mobile services, software subscriptions, manufacturer services and other subscription services.

“Engineer” means an engineer or suitably qualified person employed or engaged by SmartTec.

“Maintenance Fee” means the fee payable by the Customer for the Maintenance Agreement.

“Renewal Date” means the date on which the Maintenance Agreement or any subsequent annual service period renews.

“Minimum Service Period” means the minimum contractual period stated in the Maintenance Agreement.

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2. APPLICATION OF THESE TERMS

2.1 These Terms and Conditions apply to the Maintenance Agreement between SmartTec and the Customer.

2.2 The Maintenance Agreement, together with these Terms and Conditions and any quotation or proposal issued by SmartTec, forms the contract between the parties.

2.3 If there is any conflict between the Maintenance Agreement and these Terms and Conditions, the specific terms contained in the signed Maintenance Agreement shall take precedence to the extent of the conflict.

2.4 Any terms contained in a Customer purchase order or other document shall not apply unless expressly accepted by SmartTec in writing.

2.5 Nothing in these Terms and Conditions excludes or limits any statutory right or liability which cannot lawfully be excluded or limited.

2.6 Where a provision applies specifically to a Commercial Customer or Domestic Customer, it shall apply accordingly.

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3. COMMENCEMENT OF THE MAINTENANCE AGREEMENT

3.1 The Maintenance Agreement shall commence on the date stated in the Maintenance Agreement or, where no date is stated, on the date the System is first taken over by SmartTec.

3.2 Before SmartTec assumes responsibility for maintenance of an existing System, SmartTec may carry out a takeover inspection.

3.3 SmartTec reserves the right to identify defects, non-compliant equipment, obsolete equipment, unsuitable equipment or other issues before accepting a System for maintenance.

3.4 Any takeover work, remedial work or replacement equipment identified as necessary may be charged separately unless expressly included within the Maintenance Agreement.

3.5 The cost of any agreed takeover work and the first Maintenance Fee shall become due in accordance with the payment terms stated in the Maintenance Agreement.

3.6 SmartTec shall not be responsible for defects or failures which existed before SmartTec took over the System unless expressly agreed otherwise.

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4. MINIMUM SERVICE PERIOD

4.1 Unless a different period is expressly stated in writing in the Maintenance Agreement, the minimum service period shall be THREE (3) YEARS commencing on the date the Maintenance Agreement begins.

4.2 A shorter minimum period may be agreed by SmartTec in writing and shall be recorded in the Maintenance Agreement.

4.3 The Minimum Service Period is intended to reflect the costs incurred by SmartTec in taking over, maintaining, administering and, where applicable, arranging Third-Party Services for the System.

4.4 A Domestic Customer’s statutory cancellation rights, where applicable, are not excluded by this clause.

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5. MAINTENANCE FEES AND PAYMENT

5.1 The Maintenance Fee shall be stated in the Maintenance Agreement.

5.2 Unless otherwise stated, the Maintenance Fee is payable annually in advance.

5.3 SmartTec may issue the renewal invoice during the month preceding the relevant renewal month.

5.4 The Customer shall ensure that the renewal payment is received before the maintenance service or renewal period becomes due.

5.5 If an invoice is not paid when due, SmartTec may suspend non-essential Services, subject to applicable law.

5.6 A Commercial Customer shall remain liable for all properly due sums notwithstanding any dispute concerning another invoice or part of the Services.

5.7 Where an invoice is disputed in good faith, the Customer must notify SmartTec promptly in writing and identify the specific amount and reason for the dispute.

5.8 Any undisputed amount remains payable by the due date.

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6. INTEREST AND LATE PAYMENT

6.1 Commercial Customers: SmartTec may charge statutory interest on overdue commercial debts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, together with any statutory compensation and recovery costs permitted by law.

6.2 SmartTec may also recover reasonable and proportionate costs incurred in recovering overdue commercial debts to the extent permitted by law.

6.3 Nothing in this clause prevents SmartTec from exercising any other lawful remedy for non-payment.

6.4 The statutory rights applicable to Domestic Customers shall apply where relevant.

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7. AUTOMATIC RENEWAL AND THIRD-PARTY SERVICES

7.1 Where the Maintenance Agreement includes or relies upon Third-Party Services, those services may themselves be subject to annual subscriptions, minimum terms, renewal dates and cancellation requirements.

7.2 Such Third-Party Services may include, without limitation:

1. ARC monitoring;

1. alarm signalling;

1. Smart App subscriptions;

1. cloud services;

1. SIM/mobile communications;

1. manufacturer subscriptions;

1. remote access services;

1. software licences; and

1. other services required for the operation of the System.

7.3 Where stated in the Maintenance Agreement, the relevant Third-Party Services shall renew automatically unless SmartTec receives valid written cancellation notice within the required notice period.

7.4 SmartTec requires sufficient notice because SmartTec may itself be required to give notice to the relevant Third-Party Service provider.

7.5 The Customer acknowledges that SmartTec may incur charges from Third-Party Service providers if the Customer fails to give sufficient notice.

7.6 Where the Customer fails to provide the required notice and SmartTec becomes contractually liable for a Third-Party Service renewal which could reasonably have been avoided had sufficient notice been provided, SmartTec may recover from the Customer the reasonable and unavoidable costs directly resulting from that failure, to the extent permitted by law.

7.7 SmartTec shall take reasonable steps to cancel or reduce Third-Party Services where reasonably possible.

7.8 Where a Third-Party Service provider does not permit cancellation, refund or reduction after renewal, the Customer shall remain responsible for the resulting unavoidable charge to the extent permitted by law.

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8. CANCELLATION NOTICE

8.1 Following expiry of the Minimum Service Period, either party may terminate the Maintenance Agreement by providing at least TWO (2) MONTHS’ written notice before the applicable Renewal Date, unless a different notice period is expressly stated in the Maintenance Agreement.

8.2 The notice period is required because SmartTec may need to provide corresponding cancellation notice to ARC providers, cloud providers, Smart App providers, SIM providers, manufacturers and other Third-Party Service providers.

8.3 Cancellation notice must be provided in writing by email, post or another method expressly accepted by SmartTec.

8.4 A telephone call alone shall not constitute valid cancellation notice unless SmartTec confirms the cancellation in writing.

8.5 Where valid cancellation notice is received after the required notice period, the Maintenance Agreement shall remain in force until the applicable Renewal Date and the Customer shall remain liable for charges properly arising during that period.

8.6 Where SmartTec has already incurred unavoidable Third-Party Service charges because the Customer failed to provide the required notice, SmartTec may recover those charges from the Customer to the extent permitted by law.

8.7 SmartTec shall not recover costs which could reasonably have been avoided by taking reasonable mitigation steps.

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9. EARLY CANCELLATION DURING THE MINIMUM SERVICE PERIOD

9.1 Commercial Customers: Where a Commercial Customer terminates the Maintenance Agreement during the Minimum Service Period other than because of SmartTec’s material breach, the Customer shall remain liable for charges properly due under the Agreement for the remainder of the Minimum Service Period, subject to applicable law and SmartTec’s obligation to mitigate its loss.

9.2 SmartTec may credit against any such amount any sums received from another customer for substantially the same services where this directly reduces SmartTec’s loss.

9.3 Where SmartTec has entered into Third-Party Service commitments specifically to provide the Customer’s Services, the Customer may also be responsible for unavoidable Third-Party Service costs directly resulting from early termination.

9.4 Domestic Customers: Any early termination charge shall be subject to applicable consumer law and shall not exceed what is fair, proportionate and legally recoverable.

9.5 Nothing in this clause prevents a Customer from exercising a statutory right to cancel or terminate where such right applies.

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10. MAINTENANCE AND SERVICE VISITS

10.1 SmartTec shall periodically inspect, test and adjust the System in accordance with the Maintenance Agreement and applicable recognised industry standards relevant to the type of System being maintained.

10.2 Maintenance shall be carried out at reasonable intervals appropriate to the System and the Services contracted for.

10.3 Minor adjustments and minor remedial works may be carried out during a maintenance visit where reasonably necessary and where included within the agreed service.

10.4 Unless expressly included in the Maintenance Agreement, replacement parts, materials and additional remedial works shall be charged separately.

10.5 SmartTec shall inform the Customer where significant additional work or replacement equipment is required, where reasonably practicable.

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11. ITEMS NOT INCLUDED IN THE STANDARD MAINTENANCE FEE

11.1 Unless expressly included in writing, the standard Maintenance Fee does not include the replacement cost of:

1. batteries;

1. detection equipment;

1. sensors;

1. warning devices;

1. bells and sounders;

1. external warning devices;

1. control panels;

1. keypads;

1. power supplies;

1. cables or wiring;

1. network equipment;

1. hard drives or storage devices;

1. cameras;

1. monitors;

1. recording equipment;

1. access-control equipment;

1. damaged equipment; or

1. any other replacement component or equipment.

11.2 Replacement equipment and additional labour shall be chargeable unless expressly included in the Maintenance Agreement.

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12. ENGINEER CALL-OUTS AND ADDITIONAL WORK

12.1 SmartTec reserves the right to charge call-out fees for visits which fall outside the standard Maintenance Services.

12.2 Additional charges may apply where a visit is required because of:

1. Customer misuse;

1. accidental damage;

1. vandalism;

1. unauthorised alterations;

1. third-party interference;

1. failure of Customer equipment;

1. broadband or network problems;

1. power problems;

1. Customer failure to provide access;

1. false alarms where the cause is outside SmartTec’s responsibility;

1. equipment not covered by the Maintenance Agreement; or

1. any other matter outside the agreed Maintenance Services.

12.3 Emergency attendance shall be charged at the applicable rate prevailing at the time of the call unless expressly included in the Maintenance Agreement.

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13. WORKING HOURS AND EMERGENCY ATTENDANCE

13.1 SmartTec’s normal business hours are:

Monday to Friday: 09:00 to 16:30

13.2 SmartTec is closed on weekends and Bank Holidays unless otherwise agreed.

13.3 Any emergency or out-of-hours attendance is subject to availability.

13.4 Out-of-hours work shall be charged at the applicable overtime, emergency or call-out rate unless expressly included within the Maintenance Agreement.

13.5 SmartTec does not guarantee a particular response time unless a specific response time has been expressly agreed in writing.

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14. CUSTOMER RESPONSIBILITIES

14.1 The Customer shall:

1. operate the System with reasonable care;

1. pay for electricity required by the System;

1. maintain suitable environmental conditions;

1. provide reasonable access for maintenance;

1. provide access to relevant equipment and areas;

1. maintain its broadband and internet services where required;

1. pay its internet service provider;

1. maintain any Customer-owned routers and network equipment;

1. maintain any required mobile/SIM services where these are the Customer’s responsibility;

1. notify SmartTec of known faults;

1. not interfere with or deliberately damage the System; and

1. not permit unauthorised persons to alter or modify the System.

14.2 The Customer shall provide reasonable assistance to SmartTec when remote or physical maintenance is required.

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15. BROADBAND, WI-FI, GSM AND THIRD-PARTY SERVICES

15.1 SmartTec does not accept responsibility for the availability or performance of third-party communications services unless expressly agreed otherwise.

15.2 This includes:

1. broadband;

1. Wi-Fi;

1. routers;

1. internet service providers;

1. GSM/mobile networks;

1. SIM services;

1. cloud services;

1. Smart Apps;

1. manufacturer servers;

1. monitoring services;

1. ARC services; and

1. other third-party services.

15.3 Where a third-party service fails, SmartTec shall use reasonable efforts to assist where the issue falls within the agreed Services, but additional charges may apply where additional work is required.

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16. SMART APP AND REMOTE ACCESS SERVICES

16.1 Where the System includes a Smart App or remote-access service, the service may depend on third-party software, manufacturer servers, internet connectivity and mobile devices.

16.2 SmartTec cannot guarantee uninterrupted availability of such services.

16.3 The Customer is responsible for maintaining compatible devices and appropriate internet/mobile services.

16.4 Changes to mobile phones, operating systems, passwords, applications, routers or internet services may require additional chargeable work.

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17. ARC AND MONITORING SERVICES

17.1 Where ARC or monitoring services are included, SmartTec may arrange those services through a third-party provider.

17.2 SmartTec shall not be responsible for failures caused solely by the ARC or other third-party monitoring provider, except to the extent liability arises from SmartTec’s own negligence or breach of contract.

17.3 The Customer acknowledges that monitoring services may be subject to separate third-party terms and conditions.

17.4 The Customer must provide accurate contact and keyholder information where required.

17.5 The Customer must notify SmartTec of changes to keyholders, contact numbers and other information required for monitoring.

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18. ENGINEERING CODES AND SECURITY INFORMATION

18.1 Engineering codes, programming credentials, system passwords and other security information used by SmartTec in maintaining the System are confidential technical information.

18.2 SmartTec is not obliged to disclose its confidential engineering codes or proprietary security credentials merely because the Customer requests them.

18.3 SmartTec may provide appropriate information or facilitate a lawful transfer of the System where required under the Agreement or applicable law.

18.4 Where the Customer requests a system takeover or release to another maintenance provider, SmartTec may charge reasonable administrative or engineering costs associated with the transfer, where permitted by law.

18.5 SmartTec shall not withhold information where disclosure is legally required.

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19. MODIFICATION BY THIRD PARTIES

19.1 Any attempt to modify, reprogram, alter, disconnect, move or repair the System by a person or company not authorised by SmartTec may affect the maintenance and workmanship warranty.

19.2 SmartTec shall not be responsible for faults caused by unauthorised modifications.

19.3 If investigation or remedial work is required as a result of unauthorised third-party work, SmartTec may charge for that work.

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20. WARRANTIES AND LIABILITY FOR MAINTENANCE

20.1 SmartTec shall carry out maintenance Services with reasonable skill and care.

20.2 SmartTec shall be responsible for defects in its own workmanship to the extent required by the Agreement and applicable law.

20.3 SmartTec shall not be responsible for faults caused by:

1. Customer misuse;

1. accidental damage;

1. vandalism;

1. unauthorised modification;

1. third-party interference;

1. power failures;

1. broadband failure;

1. network failure;

1. GSM/mobile network failure;

1. manufacturer failure;

1. third-party cloud services;

1. software updates;

1. environmental conditions; or

1. other matters outside SmartTec’s reasonable control.

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21. SECURITY SYSTEM DISCLAIMER

21.1 CCTV, intruder alarms, fire alarms, access-control systems and other electronic security systems are security aids.

21.2 No electronic security system can guarantee prevention or detection of every incident.

21.3 SmartTec does not guarantee that a System will:

1. prevent burglary;

1. prevent theft;

1. prevent fire;

1. prevent vandalism;

1. prevent unauthorised access;

1. detect every incident;

1. record every incident;

1. transmit every alarm signal;

1. generate every notification; or

1. result in an emergency response.

21.4 The Customer should maintain appropriate insurance and should not rely solely upon the System as its only security measure.

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22. LIMITATION OF LIABILITY

22.1 Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

22.2 Commercial Customers: Subject to clause 22.1, SmartTec’s total aggregate liability arising out of or in connection with the Maintenance Agreement shall not exceed the total Maintenance Fees paid or payable under the Agreement during the 12 months preceding the event giving rise to the claim.

22.3 Commercial Customers: Subject to clause 22.1, SmartTec shall not be liable for indirect or consequential loss or for loss of profit, revenue, business, goodwill, anticipated savings or opportunity, to the extent permitted by law.

22.4 SmartTec shall not be responsible for losses caused solely by third-party services, Customer equipment, Customer misuse, unauthorised modification, internet failure, power failure, manufacturer failure or other circumstances outside SmartTec’s reasonable control.

22.5 Domestic Customers: Nothing in these Terms excludes or restricts any statutory rights or liability which cannot lawfully be excluded or restricted.

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23. SUSPENSION OF SERVICES

23.1 SmartTec may suspend non-essential Services where:

1. an undisputed invoice is overdue;

1. the Customer has failed to provide reasonable access;

1. the Customer has failed to provide information reasonably required;

1. the System or premises present a safety risk; or

1. continuing the Services would be unlawful or impracticable.

23.2 SmartTec shall provide reasonable notice where practicable.

23.3 Suspension shall not remove the Customer’s liability for sums properly due under the Agreement.

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24. TERMINATION BY SMARTTEC

24.1 SmartTec may terminate the Maintenance Agreement where the Customer commits a material breach and, where the breach is capable of remedy, fails to remedy it within a reasonable period after written notice.

24.2 SmartTec may terminate the Agreement where an undisputed payment remains more than one month overdue following reasonable written notice.

24.3 SmartTec may terminate immediately where continuing the Agreement would be unlawful or where the Customer’s conduct creates a serious safety, security or reputational risk.

24.4 Termination shall be without prejudice to SmartTec’s accrued rights to recover sums properly due.

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25. TERMINATION BY THE CUSTOMER

25.1 A Customer may terminate the Maintenance Agreement in accordance with the cancellation provisions contained in these Terms and the Maintenance Agreement.

25.2 A Customer may also exercise any statutory cancellation or termination right which applies to the Agreement.

25.3 Cancellation must be made in writing.

25.4 Cancellation shall not remove liability for Services already provided, Products supplied, Third-Party Service charges properly incurred, or other sums lawfully due.

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26. THIRD-PARTY SERVICE COSTS ON TERMINATION

26.1 The Customer acknowledges that SmartTec may incur Third-Party Service costs in order to provide the Maintenance Services.

26.2 Where the Customer cancels without giving the required notice and SmartTec becomes liable for unavoidable Third-Party Service charges, SmartTec may recover those charges from the Customer to the extent permitted by law.

26.3 This may include ARC, monitoring, Smart App, cloud, SIM, software or manufacturer subscription charges.

26.4 SmartTec shall take reasonable steps to mitigate such costs where reasonably possible.

26.5 SmartTec shall not charge the Customer for avoidable costs which SmartTec could reasonably have prevented.

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27. OWNERSHIP OF EQUIPMENT

27.1 Unless expressly stated otherwise, equipment purchased outright by the Customer shall become the Customer’s property once SmartTec has received payment in full for that equipment.

27.2 Where SmartTec retains ownership of any equipment, including equipment supplied on loan, rental or under a subscription arrangement, title shall remain with SmartTec until ownership is expressly transferred.

27.3 The Customer shall take reasonable care of equipment owned by SmartTec.

27.4 The Customer shall not sell, dispose of, pledge, transfer or deliberately damage equipment owned by SmartTec.

27.5 Where SmartTec retains title to equipment and the Customer fails to pay sums properly due, SmartTec may require the equipment to be returned and may take lawful steps to recover it.

27.6 SmartTec shall not unlawfully enter premises or use force to recover equipment.

27.7 Where equipment has become permanently incorporated into a building or property, SmartTec’s rights shall be subject to applicable property and third-party rights.

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28. INSURANCE

28.1 The Customer is responsible for maintaining appropriate insurance for its premises, property and business, including risks associated with theft, fire, vandalism and consequential loss.

28.2 SmartTec shall maintain insurance appropriate to its business activities.

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29. DATA PROTECTION

29.1 SmartTec shall process personal information in accordance with applicable data-protection legislation.

29.2 SmartTec’s Privacy Notice is available on its website.

29.3 The Customer shall provide accurate contact information and shall notify SmartTec of changes where such information is required to provide the Services.

29.4 SmartTec may contact the Customer by telephone, email and SMS/text message where reasonably necessary to:

1. arrange maintenance visits;

1. confirm appointments;

1. arrange access;

1. discuss faults;

1. provide service updates;

1. administer the Maintenance Agreement;

1. send invoices or payment information;

1. provide safety or security-related information; and

1. otherwise administer and perform the Agreement.

29.5 Marketing communications shall be handled separately and in accordance with applicable law.

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30. FORCE MAJEURE

30.1 Neither party shall be liable for delay or failure to perform its obligations where caused by circumstances outside its reasonable control.

30.2 Such circumstances may include severe weather, fire, flood, war, terrorism, industrial disputes, transport disruption, power failure, telecommunications failure, internet outage, manufacturer failure, shortage of equipment, government action or other circumstances outside reasonable control.

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31. CHANGES TO THESE TERMS

31.1 SmartTec may update these Terms and Conditions where reasonably necessary for:

1. legal or regulatory changes;

1. changes to industry standards;

1. security requirements;

1. changes to Third-Party Services;

1. changes to the way Services are provided; or

1. improvements to the Services.

31.2 Any change affecting an existing Customer’s substantive contractual rights or obligations shall not apply retrospectively unless permitted by law or agreed by the Customer.

31.3 The current version shall be available on SmartTec’s website.

31.4 Where a material change affects an existing Maintenance Agreement, SmartTec shall provide reasonable notice where required.

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32. WEBSITE AVAILABILITY OF TERMS

32.1 The current version of these Terms and Conditions shall be available at:

https://smarttec-systems.co.uk

32.2 The Customer may request a copy of the applicable Terms and Conditions from SmartTec.

32.3 The version applicable to the Maintenance Agreement shall be the version incorporated into the Agreement at the time the Agreement was entered into, subject to any lawful subsequent variation.

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33. NOTICES

33.1 Notices under the Maintenance Agreement may be provided by email, post or personal delivery.

33.2 Cancellation notices must be sufficiently clear to identify the Customer, the relevant Maintenance Agreement and the intention to cancel.

33.3 SmartTec’s email address for notices is:

info@smarttec-systems.co.uk

33.4 The Customer should retain evidence of any cancellation notice sent to SmartTec.

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34. DISPUTE RESOLUTION

34.1 The parties shall first attempt to resolve any dispute through good-faith discussion.

34.2 Nothing prevents either party from exercising any statutory right to bring proceedings, use alternative dispute resolution or seek other lawful remedies.

34.3 Nothing in this clause prevents SmartTec from pursuing an undisputed debt through the appropriate legal process.

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35. SEVERANCE

35.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or removed only to the extent necessary.

35.2 The remaining provisions shall continue in full force and effect.

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36. WAIVER

36.1 A failure or delay by either party in enforcing any provision shall not constitute a waiver of that provision or any other right.

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37. ENTIRE AGREEMENT

37.1 The Maintenance Agreement, quotation and these Terms and Conditions constitute the agreement between SmartTec and the Customer relating to the Services.

37.2 They supersede previous discussions or agreements relating to the same subject matter.

37.3 Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

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38. THIRD-PARTY RIGHTS

38.1 A person who is not a party to the Maintenance Agreement shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

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39. GOVERNING LAW

39.1 These Terms and Conditions shall be governed by the law of England and Wales.

39.2 The courts of England and Wales shall have jurisdiction, subject to any mandatory rights available to a Domestic Customer.

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40. IMPORTANT CUSTOMER INFORMATION

DOMESTIC CUSTOMERS

If you are purchasing the Maintenance Services as a consumer, nothing in these Terms is intended to remove or restrict your statutory rights.

You may have statutory rights relating to cancellation, defective Services, refunds and other consumer remedies.

Where a statutory cancellation right applies, it takes precedence over any conflicting provision of these Terms.

COMMERCIAL CUSTOMERS

Commercial Customers are responsible for providing cancellation notice in accordance with the Maintenance Agreement.

The notice period is necessary because SmartTec may have to cancel ARC, monitoring, cloud, Smart App, SIM, software and other Third-Party Services in advance.

Failure to provide sufficient notice may result in SmartTec incurring unavoidable third-party charges. Where legally recoverable, those charges may be passed to the Customer.

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41. SMARTTEC SYSTEMS LIMITED CONTACT DETAILS

SmartTec Systems Limited

Lavender House

Bleasby Road

Thurgarton

Nottinghamshire

NG14 7FW

Telephone: 0800 999 1230

Email: info@smarttec-systems.co.uk

Website: https://smarttec-systems.co.uk

Company Registration Number: 11766731

VAT Registration Number: 331299701

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CUSTOMER ACKNOWLEDGEMENT

By signing the Maintenance Agreement, accepting the quotation, instructing SmartTec to commence the Services or otherwise entering into the Maintenance Agreement, the Customer confirms that they have been provided with or given reasonable access to these Terms and Conditions and understands that they form part of the Maintenance Agreement.

The Customer acknowledges in particular that:

1. the Maintenance Agreement may contain a minimum service period;
2. cancellation may require advance written notice;
3. SmartTec may have to cancel Third-Party Services on the Customer’s behalf;
4. failure to provide sufficient notice may cause SmartTec to incur unavoidable Third-Party Service charges;
5. such charges may be recoverable from the Customer where permitted by law;
6. additional repairs, replacement equipment and out-of-hours attendance may be chargeable unless expressly included;
7. SmartTec does not guarantee that a security system will prevent or detect every incident; and
8. the Customer remains responsible for the operation and appropriate use of the System.

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