TERMS AND CONDITIONS
SmartTec Systems Limited
RELATING TO SYSTEM MAINTENANCE AGREEMENTS
Updated 10.11.2020 @ 20:09
The cost of a takeover of the system and any first annual charges become due and payable immediately the apparatus has been taken over by us. The Company reserves the right to charge interest at 4% above The Bank of England’s base rate on any monies which remain outstanding for a period in excess of four weeks from the date of completion of the takeover. The Company complies with the laws of England and Wales.
The service renewal invoice will be issued automatically during the month proceeding the service renewal month. The service contract can be cancelled at any time by either the Company or the Customer, after the minimum service period, by issuing one month’s notice in writing. The service contract shall run for a minimum period of three years for an audible alarm system and for a system with remote signalling, i.e.Communicators or Mobile Device Applications (APP). No responsibility or liability whatsoever can be accepted by the Company for the telephone apparatus, telephone line rental or correct operation of telephone services at the customers premises this includes Broadband Routers and WiFi connections. The service contract shall be deemed to be in force until such time as cancellation is affected.
The Company will endeavour to keep the annual charge to a minimum, but reserve the right to increase the annual charge in the case of any increase in costs and outgoings.
The Company reserve the right to charge an administration fee to release systems from the Alarm Receiving Centre (ARC) or Cloud platforms (APP). All customers that have purchased an annual subscription for remote services, (including but not limited to Smart Apps and Monitoring) shall be renewed automatically in the interest of security and life safety unless otherwise advised by the customer in writing 31 days prior to the system service renewal. The customer will be liable for any costs if the appropriate cancellation notice is not given to the company.
The Company reserve the right to charge a call out fee to replace the engineer level code in the system, the code will not be released to the customer until such time the contract is cancelled and all monies are paid in full.
The Customer shall provide and pay for the electricity supplied to the installation and at all times operate the system with reasonable care.
The Customer shall be responsible for the Broadband Router and payment to their internet service provider.
The complete systems will be checked, tested and adjusted periodically in accordance with the current industry standards for Fire / Intruder / CCTV and other systems we maintain. Any minor repairs that are necessary to keep the system in good working order will be carried out during this service, these being then invoiced to the Customer.
The standard service charge does not include the replacement cost of any electronic detection equipment, batteries, warning devices (bells etc.), wiring or control equipment.
Normal working hours are Monday to Friday 09:00 to 17:00 hours, excepting Bank and other National Holidays. A 24 hour emergency call out service is provided with response within 4 hours but all such emergency calls will be subject to the charges prevailing at the time of the call.
If the Customer shall commit any breach of this agreement or if any payment shall be more than one month in arrears the Company may at its sole discretion terminate the agreement forthwith by notice in writing to the Customer but without prejudice to its rights to recover any sum due and payable.
All work carried out outside normal working hours will be invoiced, without exception, at the current overtime or call out rates.
Any attempt to modify the system by any other person will invalidate our guarantee.