System Maintenance Terms And Conditions

SmartTec Systems Terms And Conditions



SmartTec Systems Limited


The cost of a takeover of the system and any first annual charges become due and payable immediately the apparatus has been taken over by us.
Interest shall be paid on any invoice that is outstanding for more than 21 days at a rate of 4% over base rate or the rate set out in the Late Payment of Commercial Debts (Interest) Act 1998 or any Regulation connected therewith, whichever is the higher. The Company complies with the laws of England and Wales.
The maintenance / ARC / smart app Subscription renewal invoice will be issued automatically during the month proceeding the renewal month & full payment due prior to the maintenance visit.
The maintenance agreement contract can be cancelled at any time by either the Company or the Customer, after the initial minimum service period of three years, by issuing a minimum of two month’s notice in writing prior the contract renewal date as noted on the original maintenance agreement contract, if not cancelled as set out here any / all cancellation fees incurred by the company or any other service fees ( ARC, Smart App subscription etc ) will be passed onto the customer & invoiced accordingly.
The service contract shall run for a minimum period of THREE (3) years from the date the maintenance agreement contract was originally signed for all systems, Unless a lower term is previously agreed in writing by SmartTec Systems Limited & agreed / set out as so on the original maintenance contract agreement.
Any maintenance agreement contracts cancelled before the initial minimum THREE (3) years will require the remaining maintenance agreement contract fees settled in full on a pro rata basis for each month remaining & will be invoiced accordingly.
No responsibility or liability whatsoever can be accepted by the Company for the telephone apparatus, telephone line rental or correct operation of telephone services at the customers premises this includes Broadband Routers and WiFi, GSM mobile connections & smart app notifications. The service contract shall be deemed to be in force until such time as cancellation is affected.
The Company will endeavor to keep the annual charge / maintenance agreement contract the same but do reserve the right to increase any annual charges / maintenance agreement contract fees in the case of any increase in costs and outgoings incurred by the company.
The Company reserve the right to charge a call out fee to replace the engineer level code in the system, the code will not be released to the customer until such time the contract is cancelled correctly and all monies are outstanding are paid in full.
The Company reserve the right to charge an administration fee to release systems from the Alarm Receiving Centre (ARC) or Cloud platforms (APP). All customers that have purchased an annual subscription for remote services, (including but not limited to Smart Apps and Monitoring) shall be renewed automatically in the interest of security and life safety unless otherwise advised by the customer in writing two months prior to the renewal. The customer will be liable for any costs if the appropriate cancellation notice is not given to the company this includes payment of any Services that may have already been renewed prior to written cancellation i.e ARC fees or Smart app fees.
Under no circumstances will SmartTec Systems Limited provide any of our engineering codes.
The Company accept no liability for the failure of any 3rd party services (including but not limited to Smart Apps and Monitoring)
The Customer shall provide and pay for the electricity supplied to the installation and at all times operate the system with reasonable care.
The Customer shall be responsible for the Broadband Router and payment to their internet service provider.
The complete systems will be checked, tested and adjusted periodically in accordance with the current industry standards for Fire / Intruder / CCTV and other systems we maintain. Any minor repairs that are necessary to keep the system in good working order will be carried out during this service, these being then invoiced to the Customer.
The standard service charge does not include the replacement cost of any electronic detection equipment, batteries, warning devices (bells etc.), wiring or control equipment.
Normal working hours are Monday to Friday 08:30 to 17:30 hours, excepting Bank and other National Holidays. A 24 hour emergency call out service is provided but all such emergency calls will be subject to the charges prevailing at the time of the call.
If the Customer shall commit any breach of this agreement or if any payment shall be more than one month in arrears the Company may at its sole discretion terminate the agreement forthwith by notice in writing to the Customer but without prejudice to its rights to recover any sum due and payable.
All work carried out outside normal working hours will be invoiced, without exception, at the current overtime or call out rates.
Any attempt to modify the system by any other person will invalidate our guarantee if applicable.
SmartTec Systems Limited reserves the right to update the terms & conditions.
The up-to-date version of these Terms and Conditions will always be available on the Website.
These Terms and Conditions may be changed or amended at any time for legal, regulatory or security reasons or to enable the proper delivery of or to improve our services.

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