Use of private information policy (GDPR)
WHO WE ARE : (www.smarttec-systems.co.uk)
Last updated: 16.2.2019 @ 20:04
We take your privacy seriously.
What personal information and data do we collect?
When using the website we have cookies in place to track visitor’s usage of our website to further improve our service to you. We may from time to time store cookies to further inform you of our services at a later date; also referred to as re-marketing. When making an enquiry, quotation request or purchase with SmartTec Systems we will collect details such as your contact information, which can include name, address, email address and phone number, as well as payment information. We will never store credit or debit card details, nor do we share customer details with any 3rdparty. When giving us your details we may automatically sign you up to a periodic newsletter to keep you informed of new products, promotions or features of SmartTec Systems. If you wish to have your details removed from our database then please inform us by telephone or in writing electronically or manually and we will remove your details for you. All details stored are held in accordance with the Data Protection Act as governed in UK law.
Protecting your privacy.
At SmartTec Systems we will always take appropriate steps to protect your privacy. From security verification on the telephone, to ensuring numbers calling match the number within our database. Whenever any sensitive information (debit or credit card details for example) are revealed the details are never stored and are used to only process the transaction. We take all reasonable steps to ensure security, from full encryption on our website to a card terminal that encrypts data to prevent man in the middle attacks.
On occasion we may need to provide your name and delivery address to third parties that SmartTec Systems use for the purposes of delivering specific service to you (e.g., customer support, on-site technicians and equipment suppliers). At no point will we reveal details which could later be used maliciously or as a form of electronic mass mailing. The SmartTec Systems website or marketing material may contain links to third party websites. Since we do not control those websites we actively encourage you to review the privacy policies of these third party sites.
The data provided by cookies can be extensive but key metric data does include your browsing device, site entry time, landing page, which pages you visit, your visit length, bounce rate and other analytical pieces of data. Our cookies are not harmful in any way and are only used for the purpose of improving the overall user experience.
Data Protection Act
How can you update your personal information you have provided us?
Information Disclosure Policy
SmartTec Systems will not otherwise disclose its customer’s personal or account information unless SmartTec Systems is approached a legal challenge or police enforcement for data. If SmartTec Systems has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the right of the property of SmartTec Systems, SmartTec Systems customers, or other, or where SmartTec Systems have in good faith belief that the law requires such disclosure.
Company responsible for processing data.
SmartTec Systems Ltd is responsible for the processing of data on the website and offline communications and details. SmartTec Systems can be contacted by telephone on 0800 999 1230 or via emailing firstname.lastname@example.org.
SmartTec Systems also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or any other electronic communications received. The circumstances under which SmartTec Systems may disclose such electronic customer communications is when:
- It necessary in order to provide service to the customer.
- It is necessary to protect the legitimate interests of SmartTec Systems and its customers.
- It is required to cooperate with dispute policies, court orders, warrants or other legal processes that SmartTec Systems determines in its sole discretion to be valid and enforceable.
- It is necessary to provide law enforcement agencies or debt recovery agencies or companies.
- It is necessary to provide law enforcement or insurance agencies details of a potential security breach.
SmartTec Systems disclaims any intention to censor, edit or engage in ongoing reviews or surveillance of communication stored on or transmitted through its facilities by customers or others. SmartTec Systems will however review, delete or block access to communications that may harm SmartTec Systems or affect the security of SmartTec Systems customers.